We generally do not offer refunds for digital services once they have been delivered or accessed. However, we may consider refunds under the following circumstances:
Service Unavailability: If you experience issues accessing or using our digital service due to technical problems on our end that cannot be resolved within a reasonable timeframe.
Misrepresentation: If the digital service you received significantly differs from the description or promotional materials, and the issue cannot be resolved satisfactorily.
to explain the issue and request a refund. Please provide your order or purchase details for reference. We will review your request and assess its eligibility based on the criteria mentioned above.
Refund Process
If your refund request is approved, we will initiate the refund process as follows:
For payments made by credit card or digital wallet, the refund will be issued to the original payment method.
For payments made by other means, we will work with you to determine an appropriate refund method.